Refund and cancellation policy
Scope
This policy applies to facilitated cyber hygiene training sessions booked with Siterowanfield Training (Pty) Ltd: workshops, phishing clinics, desk inductions, and manager briefings. It does not cover software products, physical merchandise, or subscriptions, which we do not sell.
Deposits
When a written estimate is accepted, we may request a deposit to reserve the facilitator and date. Deposits are credited toward the session fee.
Cancellation by the client
- More than 10 business days before the session: full refund of fees paid, including deposit.
- 5 to 10 business days before: 50% refund of fees paid.
- Fewer than 5 business days before: deposit is non-refundable; remaining prepaid fees may be credited toward a reschedule within three months.
Rescheduling
One complimentary reschedule is allowed if requested at least 5 business days before the original date, subject to facilitator availability. Later reschedule requests may incur a reasonable administrative fee stated on your estimate.
No-shows
If the group is not ready within 30 minutes of the agreed start and the session cannot proceed, the booking is treated as a late cancellation. Prepaid amounts follow the fewer-than-5-business-days rule above.
Work already started
If a session has begun and is stopped for reasons outside our control (for example building evacuation), we will offer a resumed date at no extra facilitator fee for the unused portion. If you cancel after the session has started, fees for the delivered portion are non-refundable.
Printed materials
Habit cards and scenario sheets printed specifically for your booking are non-refundable once printing has started, typically after the final headcount confirmation.
Cancellation by Siterowanfield
If we must cancel due to facilitator illness or similar cause, you may choose a full refund or a new date. We are not responsible for your internal catering or room hire costs.
Refund method and timing
Approved refunds are returned to the original payment method within 10 business days of written approval. Bank processing times may vary.
How to request a refund
Email hello@siterowanfield.click or call 0213614610 with your booking reference, organisation name, and reason. We confirm eligibility in writing.